Refund and Cancellation Policy
Last updated: July 18, 2026
1. Free accounts
The Free plan has no subscription charge. Research Credits and free-plan limits have no cash value and are not refundable or transferable.
2. Pro subscription
When activated, Pro will be a monthly auto-renewing subscription. The checkout page will show the price, billing interval, taxes, and payment provider before purchase. The planned launch price is $11.99 USD per month, before any taxes shown at checkout.
3. Cancellation
You may cancel at any time from the billing area or by contacting support. Cancellation stops the next renewal. Unless a refund is approved or applicable law requires otherwise, access continues through the end of the paid billing period. Deleting the app account alone does not replace subscription cancellation.
4. First-purchase refund
You may request a refund within 14 calendar days of the first Pro payment if the service is materially unusable for you. Tell us what went wrong and allow us a reasonable opportunity to investigate. Usage, exported reports, consumed credits, fraud, abuse, or attempts to bulk-extract data may be considered when assessing a request, except where local law gives you a stronger right.
5. Accidental renewal
An accidental renewal request should be submitted within 7 calendar days of the renewal charge. We may approve it when there has been little or no Pro usage after renewal. We do not normally provide prorated refunds for a partially used month, consumed credits, account inactivity, change of mind after substantial use, or currency/foreign-exchange differences.
6. Service failure and mandatory rights
If a verified service failure prevents meaningful use for an extended period, we may provide a refund, service credit, or extension as appropriate. Nothing in this policy limits refund, cancellation, withdrawal, or consumer rights that cannot legally be limited in your country.
7. Payment processing
Paddle is the planned merchant of record. Approved refunds will be returned through the original payment method and may take additional banking time to appear. Taxes, exchange rates, and processing timelines may be handled by Paddle. Chargebacks should not be used as a substitute for contacting support about a legitimate issue.
8. How to request help
Open Contact and Support, choose “Plan or billing,” provide the account email and charge details, and explain the request. You may also email support@sluglift.com. Do not send full card numbers or passwords. We aim to reply within two business days.